Refund policy
Returns
Our policy lasts 365 days from the date of purchase. To be eligible for a return, your item must be in working condition and include the original packaging.
You can send it back using your own shipping label for a full refund, or we can email you a prepaid label instead. For individual products, we'll deduct $10 from your refund. For bundles, the deduction ranges from $10–$20 depending on how many products you're returning.
For bundles, you don't have to return everything — send back just the tools you don't want, and we'll refund you based on each item's individual price. Returning the full bundle works too. (Please confirm your preference before sending items back)
To start a return, email team@watsongolf.com with your request. Please don't send your purchase back without following these steps first.
Once your return is received and inspected, we'll email you to confirm we've received it and let you know once it's approved. If approved, your refund will be processed and credited back to your original payment method within 7 business days.
Late or missing refunds
If you haven't received your refund yet:
- Double-check your payment method and the respective account
- Contact your credit card company — it can take time for a refund to officially post.
- Contact your bank — there's often processing time on their end too
Still nothing? Email us at team@watsongolf.com and we'll look into it.
Exchanges (if applicable)
We replace any items that are defective or damaged. To exchange for the same item, email team@watsongolf.com.
We also have a lifetime guarantee. If a product fails uner normal use, let us know and we will make it right.
Delivery time for exchanged products may vary depending on your location.
If you're shipping back an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance — we can't guarantee we'll receive your returned item.
